This article describes how to uninstall FACSIMILE for Windows and preserve you license for a new installation. NOTE: If you don’t follow this procedure you will not be able to obtain a trigger code to activate the license at a later date. You should always uninstall before upgrading your operating system or making major hardware changes to your system (e.g. hard disk replacement or new motherboard.

Getting the registration information.

Start the FACSIMILE for Windows software then:-
1. From the Help menu select Registration Menu.
2. From the sub-menu select Get Registration Details

Getting the registration information.

Registration Dialog

The registration dialog appears.

  1. If you are not the license holder, change the name in the User box.
  2. Make sure the “Request deregistration trigger” checkbox is checked.
  3. Click [Email] trigger code request.
Registration Dialog�

Trigger code request

This will open up your email client with a new message containing the trigger request. A typical message is shown below. Click Send to email the trigger request to support.

Alternatively
If your email client is not supported and a message is not generated follow this alternative procedure.
a. Generate a new email message to support@mcpa-software.com
b. Make the message subject “FACSIMILE Deregistration Trigger Request".
c. Click the [Copy] button in the dialog shown above.
d. In your email message select the message body and use the menu Edit > Paste or press Ctrl-V to paste the trigger message.
e. Click send to email the trigger request to support.

In FACSIMILE click OK to end the dialog.

Trigger code request�

Trigger code message.

Within 48 hours (normally much sooner) you will receive a trigger code message from FACSIMILE Support. A typical message is shown below. The information you require is the trigger code, highlighted.

The Deregister Dialog

When you receive your trigger code. Start the FACSIMILE for Windows software then:-

1. From the Help menu select Registration Menu.
2. From the sub-menu select Deregister FACSIMILE

The FACSIMILE Deregistration Dialog appears.

The Deregister Dialog�

Enter the trigger code.

  1. Enter the trigger code in the Trigger code box.
  2. Click Deregister FACSIMILE to deactivate your license.
Enter the trigger code.�

Licensing Result

A dialog will appear showing FACSIMILE is successfully deregistered. Together with a reminder to return the validation code

.Click [OK] to close this dialog.

Licensing Result�

Generate Validation CodeEmail.

You are returned to the Deregistration dialog

1. Click “Email Deregistration Code” to return the validation code.

Generate Validation Code�Email.

Send Validation message

This will open up your email client with a new message containing the validation information. A typical message is shown below. Click Send to email the trigger request to support.

Alternatively

If your email client is not supported and a message is not generated follow this alternative procedure.
a. Generate a new email message to support@mcpa-software.com
b. Make the message subject “FACSIMILE Deregistration Validation Code”.
c. Click the [Copy] button in the dialog shown above.
d. In your email message select the message body and use the menu Edit > Paste or press Ctrl-V to paste the trigger message.
e. Click Send to email the trigger request to support.

In FACSIMILE click OK to end the dialog.

 

Send Validation message

Final Steps

You have now successfully deactivated your license file.

You can now remove the FACSIMILE software using Programs and Features in control panel. Once the software is uninstalled, if you don't have access to the license supplied with your installer you can take a copy of Facsimile42.lf for use in your new installation, otherwise you should delete it.

NOTE: You must return the validation code, as described above, in order to free your license for a new installation!